Shipping & Returns
Shipping & Handling
The shipping options may vary based on the delivery address, the time of purchase, and the availability of items.
All items are processed and shipped from our Canadian facility.
Express Delivery - $8.99
The estimated delivery period is 1-5 business days, depending on the delivery address *
Standard Delivery - $5.99 / FREE (Orders over $50 CAD)
The estimated delivery period is 4-5 business days, depending on the delivery address *
Express Delivery - $10.99
The estimated delivery period is 3-5 business days, depending on the delivery address *
Standard Delivery - $7.99 / FREE (Orders over $50 CAD)
The estimated delivery period is 3-6 business days, depending on the delivery address *
Shipping Delays: Due to high shipping volumes and the impact of Covid-19, shipping may be delayed.
Fulfillment times may vary. During sales and holiday periods, additional processing time may be required.
After your order has been placed and received by our team, you will receive an email with your tracking number.
If you need help with tracking, please email us at email@example.com.
We want you to love your item(s) from Ste Apparel. But, if you're not happy with your purchase please email us firstname.lastname@example.org to make a Return/Exchange Authorization request.
Please note: For hygienic purposes, face masks are not eligible for return or exchange.
You have sixty (60) days from the date you received your item for a full refund back on your method of payment.
What items are FINAL sale?
- Sale items
- Face Masks
- Washed items
If you receive a defective or damaged item or the wrong item, please email us within 24hrs of receiving the item to be eligible for return and refund.
To be eligible for a refund, items must not be washed, or have any makeup or stains on them. Tags must be attached.
To ensure you will have an easy and pleasurable experience, please include your name, shipping address, order number, product that you would like to return/exchange, and the reason for returning/exchange.